Payment, Delivery & Exchange Policy

At Obsession Outlet, we aim to make your furniture shopping experience simple, convenient, and transparent. Please review our policies before placing your order.

Payment Terms

  • Advance Payment: A 30%–50% advance is required to confirm your order.

  • Payment Method: We accept cash payments.

  • Final Payment: Full payment must be completed before delivery. Cheque payments, if approved, must be cleared before dispatch.

Production & Delivery Time

  • Made-to-Order Furniture: Most of our furniture is manufactured on order and typically takes 30–40 days to complete. More detailed or complex designs may require additional time depending on customization and production requirements.

  • Ready-to-Deliver Furniture: If you select a product already available at our showroom, same-day or next-day delivery may be arranged within Karachi, subject to availability and delivery arrangements.

  • Outside Karachi: Delivery times may vary depending on the destination and transport availability.

We recommend confirming the estimated delivery time with our team before placing your order. Unexpected circumstances may occasionally cause delays.

Shipping & Delivery Charges

All products are dispatched from Karachi, Pakistan. Shipping, loading, unloading, and labor charges are the customer’s responsibility. Costs vary depending on the delivery location, product size, and handling requirements.

Our team can assist you with delivery arrangements and estimated charges.

Product Customization & Quality

Most of our furniture is made to order, allowing customers to choose their preferred size, color, fabric, and finishing.

Our furniture is manufactured in Pakistan with attention to quality, craftsmanship, and durability. We also provide 1 year of after-sales service, subject to applicable terms and conditions.

Exchange & Return Policy

We carefully inspect our products before delivery. However, if your furniture arrives damaged or defective, please contact us within 48 hours of delivery so our team can review the issue.

  • Exchanges are subject to inspection and approval.

  • Customized or made-to-order furniture cannot be exchanged unless a verified manufacturing defect or damage is identified.

  • Used products or requests made after 48 hours are generally not eligible for exchange.

  • Any applicable exchange transportation or handling charges will be communicated in advance.

Please note: Obsession Outlet does not offer returns or refunds for change-of-mind purchases.

Order Cancellation & Changes

Orders may be cancelled within 24 hours of confirmation, provided production or material procurement has not started.

Changes to size, color, fabric, or design may be possible depending on the production stage. Please contact our team as early as possible for any modifications.

Important Information

Please keep your original purchase invoice, as it may be required for delivery verification, after-sales service, or warranty claims.

For any questions regarding orders, customization, delivery, or after-sales support, feel free to contact our team.

Thank you for choosing Obsession Outlet. We appreciate your trust and look forward to serving you.